2nd Annual Conference: DeSales University Center for Homeland Security
The 2020 Conference examines the role of hostage negotiations in countering terrorism.
Please join our guest experts from the FBI’s hostage negotiations team as they discuss:
- issues surrounding the role of hostage negotiations in counterterrorism operations
- the FBI’s approach to dealing with crises involving terrorism
- contemporary trends and challenges in counterterrorism and hostage negotiations
Keynote by Michael Driscoll
Expert panelists include:
- Supervisory Special Agent Mark Flores Washington DC - FBI Headquarters
- Special Agent William Smith Philadelphia Division
- Special Agent Glenn Booth Philadelphia Division
- Special Agent William Scott Owens Newark Division
Moderated by Dr. Ahmet Yayla, Director of the DeSales Center for Homeland Security
Hostage Negotiation: The 2nd Annual CHS Conference
4:00 PM — Opening Remarks
Rev. James J. Greenfield, OSFS
President of DeSales University
4:15 PM — Keynote
Special Agent in Charge of the FBI Philadelphia Office
4:25 PM — Panel Introductions
Dr. Michelle D. Fabiani
4:30 PM — Panel Discussion
- Mark Flores Supervisory Special Agent, Washington DC - FBI Headquarters
- William Smith Special Agent, Philadelphia Division
- Glenn Booth, Special Agent, Philadelphia Division
- William Scott Owens, Special Agent, Newark Division
5:30 PM — Q&A
5:45 PM — Closing Remarks
Bro. Daniel Wisniewski, OSFS
Provost of DeSales University
5:50 PM — Conference End
Keynote Speaker Michael Driscoll: Special Agent in Charge, FBI Philadelphia Division
Mr. Driscoll began his career as an FBI Special Agent in 1996, when he was assigned to the New York Field Office to work counterterrorism matters. He was part o the team that investigated al Qaeda conspirators, including those responsible for the 1998 bombings of the U.S. Embassies in Kenya and Tanzania and the attacks on 9/11. He was transferred to FBI Headquarters in 2003 to work as the FBI's representative to the al Qaeda Department of the CIA's Counter Terrorism Center.
Mr. Driscoll returned to the New York Office in 2005 when he became supervisor of the squad responsible for extraterritorial investigation in Africa and, later, led the FBI counterterrorism effort in the New Your Hudson Valley region. Mr. Driscoll was subsequently promoted to Coordinating Supervisory Special Agent for the New York Counterterrorism Program where he helped reorganize the largest Joint Terrorism Task Force in the nation.
Mr. Driscoll was named Assistant Legal Attaché for London in 2013, overseeing the Cyber Program and working closely with United Kingdom law enforcement and intelligence services. In 2016, he was appointed Assistant Special Agent in Charge of the Philadelphia Field Office's Cyber and Counterintelligence programs. He reported to FBI Headquarters in 2018 as Section Chief for the Criminal Division and, in early 2019, Mr. Driscoll was appointed Special Agent in Charge of the Counterintelligence and Cyber Division for the New York Field Office. In March 2020, he returned to Philadelphia as Special Agent in Charge.
Prior to joining the FBI, Mr. Driscoll was an attorney working in commercial litigation. He graduated from the State University of New York in Albany, and received his law degree from Hofstra University School of Law in Hempstead, N.Y. He earned an Attorney General's Award for Distinguished Service in 2002 for his work investigating al Qaeda and the 1998 embassy bombings. He is married with two children, a daughter in high school and a son in college.
Mark W. Flores: Supervisory Special Agent, Washington DC - FBI Headquarters
Critical Incident Response Group, Crisis Negotiation Unit
FBI Academy, Quantico, Virginia
SSA Flores entered the FBI in 1996 and was assigned to the Phoenix Division where he worked organized crime and drug matters. During that time frame, SSA Flores was a member of Phoenix Division’s Crisis Negotiation team. He worked extensively with both FBI SWAT and the Phoenix Police Department's Special Assignments Unit where he responded to numerous hostage barricades, suicidal subjects and kidnapping situations.
In October 1998 SSA Flores was transferred to the Baltimore Division where he worked violent crime and counterintelligence matters. As a member of the Baltimore Division’s Crisis Negotiation team, SSA Flores responded to numerous negotiation team call outs and served as the negotiation team leader during the Washington D.C. sniper incident and worked with the Baltimore County Police Department during the Joseph Palczynski four-day hostage incident.
In July 2009, SSA Flores was assigned to the FBI Critical Incident Response Group's Crisis Negotiation Unit, and is one of the crisis negotiation program managers who respond operationally, both nationally and internationally, to ongoing hostage barricade and kidnapping events. SSA Flores also trains FBI Agents and police officers in crisis negotiation, suicide intervention and crisis management, and conducts research in these areas of responsibility.
SSA Flores received his Bachelor of Science degree from the United States Naval Academy, and is a former Marine Corps officer.
William Smith Special Agent, Philadelphia Division
William Smith has over 27 years of law enforcement experience combining municipal police and Federal service. He has been a hostage/crisis negotiator since 1997 and has served on multiple emergency response teams throughout his career.
Smith is a Special Agent with the Federal Bureau of Investigation and is responsible for responding to federal hostage/crisis incidents as well as supporting municipal, state, and federal law enforcement agencies during crisis incidents.
Smith, who is a former Coordinator of the FBI New York Field Office Negotiator Team, is also an instructor to various law enforcement agencies on hostage/crisis negotiations FBI certification.
Smith received his Bachelor's degree in Criminal Justice from Temple University and his Master's degree in Criminal Justice from St. Joseph's University. He is a member of the Delaware Valley Negotiator's Association and acts in an advisory role for regional negotiator teams.
Glenn Booth: Special Agent, Philadelphia Division
Special Agent Glenn Booth has been employed with the FBI for over 22 years. Prior, Booth was employed as a university administrator and instructor. He has been a hostage/crisis negotiator since 2005 and has served on multiple crisis negotiation teams across the country.
As the Crisis Negotiation Coordinator for the Philadelphia Division of the Federal Bureau of Investigation, Booth is responsible for coordinating the FBI's response to barricade and crisis situations and for the coordination of that response with FBI SWAT and local law enforcement counterparts. Booth also coordinates FBI sponsored training for both Federal and local law enforcement agencies. He is also a former member of the California Association of Hostage Negotiators and has presented case studies at various conferences across the United States.
Booth received his Bachelor's degree in History and a Certification in Secondary Education from Waynesburg University and his Master's degree in History from the University of Maine.
William Scott Owens: Special Agent, Newark Division
Scott Owens has been an Agent with the Federal Bureau of Investigation for over twenty years and is currently the Hostage and Crisis Negotiation Team Supervisor for the FBI in New Jersey. Prior to joining the FBI, he served as a Military Intelligence Officer in the United States Army.
As an FBI Agent, Scott has worked in Newark, NJ and Budapest, Hungary with assignments involving transnational organized crime, intelligence, and hostage/crisis negotiation. In Budapest, he served as the Supervisor of an FBI Transnational Organized Crime Task Force with the Hungarian National Police. He is an FBI certified instructor in negotiations, interview, interrogation, and intelligence operations, as well as an Adjunct Professor at the John Jay College of Criminal Justice where he teaches classes on Law Enforcement Communications.
In addition to being the primary instructor for the FBI Regional Crisis Negotiation Course in New Jersey, he has also taught crisis negotiation at the FBI Academy in Quantico, Virginia and the International Law Enforcement Academy (ILEA) in Budapest, Hungary.
He has been deployed as an FBI subject matter expert in crisis negotiations to major events such as NFL Super Bowls, political party national conventions, and the 2014 Winter Olympics in Sochi, Russia. He is a volunteer listener and trainer with Contact of Mercer County, a participating member of the National Suicide Prevention Lifeline network.
He has a bachelor’s degree in History from Georgetown University and a master’s degree in Communications from Johns Hopkins University.